I sometimes wonder how we get anything done at all. Usually, I wonder that while sitting on hold with customer service. I especially find myself wondering that when said customer service has to do with cellular service. I was wondering that today.
It was an innocent — even endearing — touch when I received a delivery today. The delivery person left a sticker on the bag thanking me for my patronage. The sticker depicted five stars, a not too subtle hint at his desire for a five star review. And he deserved it — the items came quickly and correctly and in perfect condition. But, it got me thinking about how weird our view of customer service surveys has become.